Month: March 2020

If you’re in Los Angeles and in Echo Park neighborhood especially, you can’t help but notice its unique character. From graffiti walls to beautiful cafes—this eastside neighborhood is the hotspot for thinkers, trendsetters and dreamers. Nestled within this neighborhood is Manly & Sons—a barbershop with a difference, set up by the dream team of Tony Pin & Mike Hare. Master Barber Tony and his loyal customer Mike founded Manly and Sons Barber Co, in 2014 opening their first shop in Echo Park, Los Angeles, California. In 2015, they opened a second location, bringing their expertise and signature classic services to Portland, Oregon and since then have added three more locations to the list—DLTA, Venice & Vancouver, WA being the newest. Needless to say, they’ve come a long way since they first launched. Today, Manly & Sons isn’t just a barbershop, it has evolved into “the kind of place you’ll walk into for a cut, and stay for the banter and low-key relationship advice.” Theirs is a story of friendship, elevated experiences, and business growth. We wanted to find out some of their secrets to success, and the role Genbook has played during this journey. No surprises here—we uncovered some solid nuggets, but the advice mentioned below stood out for us. If you’re looking for tips on how to run a successful barbershop, this one is for you! On Effortless Service, Adaptability & Taking the Gamble Manly & Sons is based on repeat customers and the crux of their success is their ability to “deliver a simple, excellent, and consistent service”. However, to be able to offer such services, they’ve shown a great deal of adaptability, right from the time they launched their business. “Things change, you do what works and you leave what doesn’t work”, quips Tony. The game has changed now, he adds and insists that entrepreneurs who’re just starting out should show adaptability at all levels. “You should be able to roll the dice, it’s not always going to work out the way you wanted to and so you need to roll with the punches.” On Taking Small Yet Effective Steps to Provide Elevated Business Experiences A solid business experience can sway people, and Manly and Sons have done a commendable job of it. Often, underrated, the camaraderie at a workspace in a space as personal as a barbershop is part of business experience that doesn’t get unnoticed by the clients. “We don’t just cut hair, we’re like’s a family vibe”, says Tony. For Manly & Sons, it’s one of the biggest contributors to their growth. But it’s not just Tony, who feels this way about his barbershop, his crew joins him in unison. “I’m just grateful to work here, we don’t compete with each other, we share the clientele and we make sure that everybody here gets that same quality of cut and Genbook helps us keep control of that.”, says Randy. When it comes to elevating business experience for their clients, it’s just the tip. Matthew Koch, a Senior barber shares his experience with the establishment. “This I think is probably the biggest barbershop in LA that has a lot of barbers with different personalities. It’s the only barbershop that doesn’t have a TV in it—but we’ve got good music!. We try and keep the music in tune with the clients” “When I see my regular walk through the door, I see a friend.” On Choosing a Strong Appointment Scheduling Software Manly & Sons, chose Genbook as their scheduling and customer management solution after seeing that a fellow local barbershop was using it. Once they dug in and went through the quick setup process, the decision was simple. “We found it easy to use, so it seemed the natural solution.” When the other local barber changed scheduling applications, Manly and Sons received a surprising windfall of new clients. “Most of these new customers complained that our competitor’s new booking system lost appointments. . . Genbook has never ‘lost’ one of our appointments.” Manly and Sons customers also found Genbook easier to use, as it didn’t require them to create accounts in order to book. In addition to making their customers happy with easy online booking, Manly and Sons see other benefits from using Genbook. It’s become the method through which the company’s managers, staff and contractors “communicate critical scheduling information” with one another. They also consider Genbook their “most accurate revenue forecasting tool.” It’s been 7 years that Manly & Sons has been with Genbook, but a lot has changed since then.  With Genbook, they were also able to nip their greatest challenge in the bud—maintaining bookings across multiple locations! When we asked what they think makes Genbook such a good fit for a barber business, they mentioned its simplicity and ease of use, as well as its steady cost. “Using it requires little or no training.” Manly and Sons is among the many thousands of small businesses thriving with Genbook, and we’re thrilled and humbled to be able to share a bit of their story. If you’re looking for an able technology solution for your barbershop Genbook offers a smart and simple online solution that goes beyond appointment scheduling. There are plenty of features to help you, and we’d love to chat and explore the many ways we can help your barbershop. Sign up for Genbook’s 30-day free trial today!

The Business Advice That No One Gives You: 10 Female Small Business Entrepreneurs Weigh In
9 min read

The stats on business failure are overwhelming. Did you know that about 20% of small businesses fail in their first…

Latest Articles

How to Run a Successful Barbershop
4 min read

If you’re in Los Angeles and in Echo Park neighborhood especially, you can’t help but notice its…

How to Upskill Yourself During Down Time? 20 Free, Low-Cost and Paid Resources That Are a Click Away [Small Business Entrepreneur Edition]

Low-cost, paid and free resources for small business entrepreneurs impacted by COVID-19. This is an evolving resource…

Financial Crisis Covid Government Relief Packages

This is a list of government relief packages available to small businesses impacted by COVID-19. Keep an…

Crisis Strategies Small business

*Deep breath*  What a week this has been. 2020 looked like a year full of promises until…

Free Pricing Insights

8 Clever, Light Bulb Ideas to Make your Salon or Barbershop Website an Appointment Booking Magnet

Most, if not all, small business entrepreneurs understand the value of having an online presence, with many…

The Business Advice That No One Gives You: 10 Female Small Business Entrepreneurs Weigh In
9 min read

The stats on business failure are overwhelming. Did you know that about 20% of small businesses fail…

Small Business Email Marketing: Tips and Templates for Salon, Spa, Barbers & Wellness Entrepreneurs

If you’re a small business entrepreneur, chances are you’ve read/heard a lot about email marketing. It’s a…

You may also like

Monthly round-up of small business tips. Delivered straight to your inbox

Get started today and join 22,000+ small business

entrepreneurs on Genbook

30 day free trial. No credit card needed.